Regulations of Stay and Municipal Infrastructure Tax / Fee Policy 1. General Provisions1.1. These Regulations govern the rules of stay in the apartment and apply to all guests (hereinafter referred to as the “Guest”).
1.2. By proceeding with a booking, confirming a reservation, or entering the apartment, the Guest acknowledges that they have read, understood, and accepted these Regulations in their entirety.
1.3. The Provider reserves the right to amend or update these Regulations without prior notice, provided that any changes will not affect reservations already confirmed.
2. Scope of Services
2.1. The Provider offers short-term accommodation services within the meaning of applicable commercial and civil law provisions.
2.2. All reservations are subject to payment of the agreed accommodation fee and an additional charge described herein as the Municipal Infrastructure Tax / Fee.
2.3. The purpose of this fee is to reflect the higher municipal and administrative costs imposed on property owners engaged in short-term rental activities.
3. Municipal Infrastructure Tax / Fee – Legal and Practical Basis3.1. Unlike certain European municipalities (e.g., Rome, Barcelona, or Vienna), where an official tourist tax is imposed directly on visitors by the city council, in Kraków the system operates differently.
3.2. Property owners engaged in commercial rental are subject to significantly higher local taxation and administrative charges than regular residents. This includes, in particular, increased real estate taxation rates and municipal service contributions.
3.3. In order to ensure full transparency and consistency with internationally recognized standards, the Provider refers to this cost element as the Municipal Infrastructure Tax / Fee.
3.4. This terminology reflects the functional equivalence of such costs to a “city tax,” even though the mechanism of collection differs.
3.5. For clarity, the Municipal Infrastructure Tax / Fee is collected by the Provider, not directly by the Municipality of Kraków, yet its economic purpose remains aligned with municipal infrastructure and cultural preservation.
4. Allocation and Indirect Benefits of the Fee
4.1. The Municipal Infrastructure Tax / Fee contributes indirectly to the financing of numerous aspects of Kraków’s infrastructure and cultural environment that are utilized and appreciated by visitors. These include, but are not limited to:
- systematic cleanliness and daily maintenance of the Old Town, Kazimierz, and other historic districts;
- illumination of streets, squares, and alleys, enhancing both safety and ambience during evening hours;
- preservation, renovation, and protection of architectural monuments such as the Cloth Hall (Sukiennice), the Barbican, city walls, historic churches, and townhouses;
- maintenance of efficient and modern public transportation systems (tram lines, bus fleets, ticketing infrastructure) facilitating visitor mobility;
- upkeep of green zones, public parks, and recreational spaces such as Planty Park, Vistula Boulevards, Park Jordana, and other recreational areas accessible to both residents and tourists;
- support for cultural events, festivals, concerts, theatre productions, exhibitions, and international gatherings that shape Kraków’s cultural identity and attract global tourism;
- provision of tourist signage, information points, multilingual maps, and orientation systems improving the accessibility of cultural heritage sites;
- operation of municipal safety services, public order enforcement, and surveillance infrastructure in crowded areas;
- municipal promotional campaigns conducted nationally and internationally, which sustain Kraków’s recognition as one of Europe’s most visited and admired urban destinations.
4.2. While Guests are not charged this fee directly by the city council, the indirect contribution via the Provider ensures that visitors actively support the very infrastructure and cultural resources they enjoy.
5. Financial Provisions
5.1. The Municipal Infrastructure Tax / Fee is determined as follows:
- €2.00 per person, per night;
- applicable to Guests aged 10 years and above;
- charged only for the first seven (7) nights of any individual stay.
5.2. This fee is mandatory, non-negotiable, and non-refundable.
5.3. Payment shall be made separately from the accommodation price, either:
- upon arrival,
- during the stay, or
- in advance via the secure payment link provided by the Provider.
5.4. Failure to settle the Municipal Infrastructure Tax / Fee may result in the cancellation of the reservation or denial of continued accommodation services.
6. Transparency and Acceptance
6.1. By confirming a reservation, the Guest acknowledges the existence, purpose, and amount of the Municipal Infrastructure Tax / Fee.
6.2. The Guest accepts that this fee is a standard element of the cost structure associated with accommodation in Kraków under commercial rental conditions.
6.3. The Provider emphasizes that the Municipal Infrastructure Tax / Fee is not an arbitrary surcharge, but a transparent mechanism for aligning local legal and economic obligations with international hospitality practices.
7. Final Provisions
7.1. These Regulations form an integral part of the accommodation contract between the Provider and the Guest.
7.2. In case of disputes, the governing law shall be Polish law, and the competent jurisdiction shall be the court of proper venue for the Provider’s registered seat.
7.3. If any provision of these Regulations is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.